Dbeasy Privacy Policy — Our Commitment to Protecting Your Data

Dbeasy (referred to as "we", "us", or "the Platform") is a trusted online betting and gaming platform for members in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This Privacy Policy clearly outlines what data we collect, how it is used, how long it is retained, and what rights you have.

This Privacy Policy applies equally to the dbeasy.ws website, mobile app, live chat, email communications, and all other digital channels. It takes effect the moment you register, log in, or use any of our services.

We follow international data protection standards and are committed to complying with all applicable local and international laws. Your privacy is not just a legal obligation to us — it is a core part of how we do business.

To provide our services and maintain account security, dbeasy collects various types of information. Each piece of data is collected for a specific and legitimate purpose.

Every piece of information collected from you is used for a specific purpose. dbeasy never uses your data for unnecessary or unauthorized purposes.

• Account Management: To facilitate registration, login, KYC verification, and account security.
• Transaction Processing: To process deposits, handle withdrawals, and distribute bonuses.
• Service Improvement: To analyze your betting habits and deliver a better experience.
• Security & Fraud Prevention: To detect suspicious activity and prevent money laundering.
• Legal Compliance: To meet regulatory requirements.
• Customer Support: To resolve your complaints and inquiries.
• Promotional Communications: To inform you of new offers and updates, subject to your consent.
• Responsible Gaming: To identify patterns of excessive betting and provide timely support.

We never sell your data to third parties or share it with advertisers. Your privacy is not a product we trade in.

Dbeasy does not sell or transfer your data to third parties as a matter of policy. However, there are limited circumstances where sharing certain information becomes necessary.

• Payment Service Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, and banks.
• Identity Verification Services: With approved verification agencies to complete the KYC process.
• Legal Authority: By court order, regulatory directive, or legal obligation.
• Technology Partners: Software service providers that support platform operations — all bound by our Privacy Policy through contractual agreement.

In the event of a business merger or acquisition, your data may be transferred to the new entity — but we will notify you in advance and ensure the same level of protection is maintained.

We use cookies and similar technologies on the dbeasy website and app to improve your browsing experience and ensure the platform functions properly.

• Essential Cookies: For maintaining login sessions and verifying security — the site cannot function without these.
• Functional Cookies: To remember your language preference and other settings.
• Analytics Cookies: To understand which parts of the site are used most — all data is fully anonymized.
• Security Cookies: To prevent fraud and unauthorized access.

You can disable cookies through your browser settings. However, disabling essential cookies may limit certain site functionality. The mobile app uses app storage instead of cookies, which can be managed through the app settings.

Your information is stored on internationally certified secure servers. The data protection technology used by dbeasy is on par with the world's leading financial institutions.

• 256-bit SSL Encryption: All data is transmitted through encrypted channels.
• Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
• Firewall & DDoS Protection: To protect against server attacks.
• Regular Security Audits: By a third-party expert team.
• Data Backup: Across multiple secure locations.

Data Retention Period:

• Active account data: retained for the duration the account remains active.
• After account closure: up to 5 years, as required by law.
• Transaction records: 7 years, in accordance with financial regulatory requirements.
• Support conversations: 3 years.

Dbeasy strictly prohibits the use of its services by anyone under the age of 18. We do not knowingly collect personal information from minors. Age verification is mandatory at registration, and date of birth is verified a second time during the KYC process.

If we become aware that we have collected data from a minor, that account will be closed and the data deleted immediately. Parents who believe their child has registered on our platform should contact support@dbeasy.ws.

Dbeasy may update this Privacy Policy from time to time — to reflect new services, legal changes, or security improvements. When changes are made, we will take the following steps.

• The "Last Updated" date at the top of the page will be changed accordingly.
• For significant changes, advance notice will be sent to your registered email or by SMS.
• Continued use of the platform after any changes will be considered your acceptance of the updated policy.
• For material changes, your consent will be requested again at login.

To request a previous version of our Privacy Policy, email support@dbeasy.ws — we'll send you an archived copy.

For any privacy-related questions, requests, or complaints, please contact our dedicated Privacy Team. We typically respond within 72 hours.

• Email: support@dbeasy.ws
• Live Chat: Log in to the platform and chat with us directly
• Office Hours: 7 days a week, 24 hours a day

If we are unable to resolve your concern, you may file a complaint with the relevant regulatory authority. We are fully committed to transparency and respect every legitimate complaint.